NOW AVAILABLE! FREE SHIPPING AUSTRALIA-WIDE!

FAQ's



How long are shipping times? 🚚💨
Our lights are delivered within an estimated of 1 week in Australia and 3 weeks worldwide with tracking included. As soon as your order ships, you will be sent a tracking number in which you will be able to track your shipment. Your products will ship within 7 days of your order, and then will take within 3 weeks to reach your doorstep. Also with our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted ✈️  Please allow around 10 days more for your light to be delivered.  

What is the price of shipping and handling? 👆
Shipping and Handling is free on every order.

 
Can I cancel my order? 💢
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product.

What happens if I receive the wrong item? 👈
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us 📩 support@raikiristore.com.au, and we can send you a new item or start the refunding process.

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